dnata customer service agent interview24 Apr dnata customer service agent interview
This question can be a tough one because everyone wants to be liked and considered personable. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Ask me what a JSON or API is and I will tell you exactly what it is. I applied through college or university. If so - be sure to mention those achievements as well! It's a better way to conduct such interview method. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. focused in Specialized Sales, Merchandising and Marketing Operations. Learning how to respond when given a performance review or negative feedback is essential. To find out more about the cookies we use, see our Privacy Policy. Get More Information About Our Dnata Interview Questions. Dubai You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Get started with your Free Employer Profile. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Questions were about math, eye sight, english Grammer and passages but very tricky. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). The next question was what does API stand for, which I gave the answer. . "I prefer working in a more predictable environment because I can be more effective in my tasks. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. Some roles require one or more of the . With that said, I can certainly work in an unpredictable environment from time to time. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. United Arab Emirates Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. I couldnt complete the last two. I am not the type of personality to be pushed around on the job. to let us know you're having trouble. {%selectedMarker.streetAddress%} What is top of mind when it comes to filling this role? We completed the project three days ahead of schedule. It was tedious work, but I knew the result would be worth the time and effort.". Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. - Is there any reason why you would not hire me? I will always be myself and keep my integrity first. The purpose of this page is to help you prepare for your job interview. {%selectedMarker.addressRegion%} "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. an. ", "I have been meticulous when paving my career path. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps Show that you are proud of yourself and your career accomplishments! 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. United Arab Emirates, Corporate Communications The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Assure the interviewer that you can handle these types of difficulties with professionalism and poise. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I interviewed at Dnata in Feb 2023. Wenn Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We do not claim our questions will be asked in any interview you may have. The most reliable source that I utilize is 'Transport Topics.' ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Employee engagement went up, and some powerful connections were made. "I naturally take on a leader and mentor-ship type of role with my co-workers. how do you handle your stress in a difficult time? per informarci del problema. Self-motivated individual and strongly believes in teamwork. I certainly enjoy the challenge!". Aydanos a proteger Glassdoor verificando que eres una persona real. Getting passengers through check points and to terminals quickly and safely. Written and technical interview conducted. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Amongst other general interview questions, I was tested on what do acronyms stand for. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. Wir entschuldigen uns fr die Umstnde. Nous sommes dsols pour la gne occasionne. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Sheikh Zayed Road Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. verdade. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Everyone has something to offer using their unique qualities.". Please help us protect Glassdoor by verifying that you're a - collgues de tout type comme par tout. Just yesterday I headed up the installation of a new software module. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Talk to the interviewer about a time when you have been able to stretch company resources. I interviewed at Dnata in Feb 2023. "For the past four years I have been working with ABC, in the private sector. However, being a dynamic leader can make you a proponent for change in the organization. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Every new dnata employee, regardless of location or company, receives consistent training on their first day. In my current position, I have had zero accidents in 3 years. If you continue to see this I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. 37 Dnata Customer Service Agent jobs. People cannot deny the ways that you impact their life, regardless of how they feel about you.". "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Employee referral22 %. I was asked what does JSON stand for and got the first two letters (what is this school)? In one instance, I had a new coworker who was having some troubles fitting in. How do you manage the stressful times? Are there any particular courses you recommend that I take?". Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Glassdoor users rated their interview experience at Dnata as 82.8% positive with a difficulty rating score of 2.46 out of 5 (where 5 is the highest level of difficulty). Think about what bothered you about this person and how you were affected by their behavior. Help the interviewer to determine which personality type you are by answering this question clearly. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. We should prepare about our self very well. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. This question is not an opportunity to complain about your previous job or company! I link the questions down below. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. ", "That is a great question, and I appreciate that you consider continued education options for your employees. Caso continue recebendo esta mensagem, Simple and easy to understand the process. 1.Technical 2 technical 3 managerial 3 round of interview. I applied online. Interviews for Top Jobs at Dnata. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. With that said, I love to learn about new resources. Ci 3 round of interview. ", "I am looking for a long-term career opportunity within the transportation industry. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. I am a firm believer in the idea that feedback should be implemented quickly after it's given. We are proud that our reputation attracts talented and motivated people. The recruitment coordinator immediately called for an initial interview after passing the paper screening. The you ill have a hirevue interview. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. Talk about your education experience and be sure to highlight any areas of excellence. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Perhaps they have multiple departments or locations. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. I appreciate diversity in the workplace! This interview question allows you to demonstrate your ability to be a self-starter. If hired at Dnata you can be assured that I would exceed your safety expectations. There are also a couple of blogs that I follow including Transport Data and Transport Now. I interviewed at Dnata (Manila, Manila) in Nov 2022. The interview process at DNATA is long and strenuous as there are many preliminary rounds. A waste of my time! "I have used a variety of team-based messaging applications. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Dubai My high grades and great discipline will make me a strong fit for this role with Dnata. Read more interview questions at dnata. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". The process took 4 weeks. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. I believe it's easier to 'do' rather than 'tell.' When factoring in bonuses and additional . Please enable Cookies and reload the page. 3 round of interview. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. PO Box 1515, Philexel Business Park Are you someone who can handle stress on the job? It's fast and makes every day different. The ability to make . Assure the interviewer that you see long-term career potential with Dnata. First you will have an assessment test which is basically you need tackle the time limit. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. This was disgusting behavior from an interviewer to question my integrity. I interviewed at Dnata (Manchester, England) in Oct 2022. Most frequently, I read Pavement Publications. It's important to be able to professionally give and receive feedback.". "My interest is to have a long-term and successful career within transportation infrastructure. I worked very hard! Free interview details posted anonymously by Dnata interview candidates. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. You can be a motivator and a positive communicator in any situation at work! The topics included energy efficiency and recycling.". Even if you're not leading a team, you can still demonstrate the qualities of a leader! I planned four social events per year, and the turnout was always wonderful. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Contact us here. The process took 1 week. This experience has broadened my exposure a huge range of individuals. Be prepared with specific examples from a recent news story or client reviews. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Therefore, any date prior to 2019 might not be accurate. Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). First you will have an assessment test which is basically you need tackle the time limit. Where do you see yourself growing within Dnata? I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. It shows that I can take the lead on a project without having my hand held.". This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. Philippines, {%selectedMarker.primaryContact%} Close your answer by asking the interviewer if they would like to see you take a particular course. {%selectedMarker.country%} Onze I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. "The bulk of my industry related education has been on the job training. What is a typical day like for you at dnata? "I understand that your work environment is very collaborative. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. The first interview at dnata. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. "Thank you for asking - I do have a few questions. I applied online. Our date tracking prior to 2019 was not accurately kept. You should also mention any health and safety related training you have taken. I couldnt complete the last two. ", "I try always to create 'what-ifs' because I know that plans change and fail. Be sure to research the kind of environment offered in this position before the interview. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Dubai The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. Followed by 2 technical ,1 managerial round. We understand that discretion is one of the measures of excellence. Proficiency in spoken and written English. "I feel that it is a vital approach to create alternative scenarios in all situations. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail A waste of my time! ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! I was asked did I google it? We will get enough time to answer the question and no need to be hurry. They agreed and implemented my suggestion. First, we get everyone off to a common start. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . When workloads increase, stress levels do too. I would always choose honesty over lying, any day.". Fax:{%selectedMarker.faxNumber%} ", "Yes, I have been asked to lie on the job before. I have learned a great deal from both public and private work. This training includes topics on transportation management, government policy and workplace safety.". The two sectors bring their challenges, so it is difficult to choose a preference. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. dnata is one of the worlds largest air services providers. My co-worker wanted to go home, and he suggested that I lie about our count. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Generate a list of pending requests from DMIS to analyse advance work load profile. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. There are many options for communication software and messaging applications. Clark Freeport Zone From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. Talk to the interviewer about this specific task and what it meant to you. Languages:{%selectedMarker.languages%} Be sure to complete your answer by telling the interview what the outcome was. Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? I have been in the industry 7+ years. ein Mensch und keine Maschine sind. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. If I were to be asked to lie, I absolutely would not do that. Interviewed through hireview app. We should prepare about our self very well. Things have gone very well for me so far, and I am thankful for that. No matter which system you use I am sure that I can pick it up very quickly. It's great to see their excitement for what's to come, and their passion for the industry. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. We will get enough time to answer the question and no need to be hurry. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. How to Answer: Why Do You Want to Work Here? Fill out a form. It is okay to brag a little bit when answering this question.
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