stubhub refund policy change24 Apr stubhub refund policy change
StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. This was an unauthorized, unreasonable charge. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Thanks. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. The original purchase has aged off my account history. Contacted the event, and they said the wristband was already registered to someone else. Overall awful experience with only one of four tickets received for $500. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Thank you f***ers! At that point, never before that, I saw that it said that the refunded amount had to be used within one year. Paid over $550 for two Hangout festival tickets. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Donno what to do. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I'm upset at this it's fraud, Just want your attention. I would like to receive a refund. On March 7th, StubHub emailed Marrali a copt of its refund policy. Not only did it ruin our night, but it also cost us a lot of money for nothing! I have made a legitimate purchase recently which has cost me over $1075.00 AUS. also the card I used to buy them I no longer have. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. DO NOT BUY FROM THIS COMPANY! Highly dussapointed. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I just bought a parking pass for an event. Stub hub fraud.. Checked my status for my refund on two events. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Just bought tickets. Worst Ever. Is Beyonces Tour Another Dynamic Ticket Price Mess? I purchased tickets for a James Taylor conert and paid for them months in advance. I emailed them screen shots proving there was no such disclosure. Stub hub has failed its customers once again with a terrible return policy. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. StubHub has the final decision on whether or not you will receive a refund. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. Stubhub did refund, but plans are ruined last minute. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Want to pick up my tickets from a UPS store. View SeatGeek . Terrible service as solution they've suggested me to sell them again, so fraud other people! Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. The potential loss of revenue facing Live. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? I would not take a.) Select the ticket group you'd like to sell. IndustryLegalTop Story There were several other people at the event that had the same problem. Terrible Service! 2. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. But . However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. Overcharged. I'm returning the tickets and buying else where. They DO NOT have their customers backs. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Was there fraudulent activity with my tickets ? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. I agree. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. Overcharged. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. a cash refund, but that cash refunds remained the default. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). I will never use this site again and highly advocate not using it to anyone due to this. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Contracts are contracts. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Sorry we couldn't be helpful. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. if you have any questions please feel free to contact me. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I hope we can get refunded. It was for a special occasion. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. If my ticket was valid I WOULD HAVE USED IT. For $2400 this is pure BS and will not stand. I purchased a Citi field parking pass for Mets opening day. Concert was postponed to October and was just canceled. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Did StubHub's changed ticket refund policy violate Massachusetts law? Analytical cookies are used to understand how visitors interact with the website. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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Now you gave them no time to sell again. I purchased a Citi field parking pass for Mets opening day. Receive a coupon for 120 percent of your original purchase*. my bank says 10+ days to get a decision if they will return my money. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Did you find it helpful? if you have any questions please feel free to contact me. Stubhub stole $770 from. "I finally got a supervisor on the line and he said 'No. At the same time, buyers expect immediate refunds. 2023, Hearst Television Inc. on behalf of WCVB-TV. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation.
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